Shipping policy

Where We Ship

We ship from 3023 Burbank Blvd, Burbank, CA 91505, United States, to United States destinations available at checkout. We do not offer international shipping. If no delivery method appears for an address, we cannot accept that address through the store.

Order Cutoff and Processing Time

Our order cutoff is 6:00 p.m. Pacific Time (Los Angeles local time), Monday through Friday, excluding United States public holidays. An order with completed payment and shipping information received by 6:00 p.m. on a business day begins processing that day. An order received after 6:00 p.m., on a weekend, or on a public holiday begins processing on the next business day.

In-stock orders are prepared and handed to the carrier within 1–3 business days from the day processing begins. Beginning processing on a particular day does not mean the order will ship that same day. A product page will identify any longer processing period before purchase.

Transit and Total Delivery Estimate

Estimated standard carrier transit is 3–5 business days after carrier acceptance. Estimated total delivery time is 4–8 business days from the day processing begins, consisting of 1–3 business days of processing and 3–5 business days of transit.

For an order placed after the cutoff or on a non-business day, processing begins on the next business day, so the estimated delivery date is correspondingly later. These are estimates, not guaranteed arrival dates. Weather, address corrections, carrier disruptions, and other events may cause delays.

Shipping Charges

Standard shipping to eligible United States addresses is free, with no minimum order value. We do not add a separate handling or packaging fee. Applicable sales tax, if any, is shown before payment. The shipping method and order total displayed at checkout must match the terms stated here.

Tracking and Delays

When available, tracking is sent to the order email address. We may divide an order into parcels to protect fragile items without adding a shipping charge. If we cannot ship within the promised time, we will provide a revised estimate and the delay or cancellation choices required by applicable law.

Missing or Damaged Parcels

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, building staff, and nearby safe areas, then contact us with your order number. We will review available tracking and work toward a resolution.

For glassware arriving broken, chipped, or crushed, photograph the carton, label, internal packing, and affected pieces and email support@windpasturebistro.shop, preferably within seven days of delivery. A prompt report helps preserve carrier evidence but does not reduce a longer right that cannot lawfully be waived. Do not send broken glass back unless we give safe instructions.