Privacy policy

Wind Pasture Bistro LLC collects and uses personal information to operate the store, process orders, deliver glassware, provide support, protect transactions, and—where permitted—understand and market our products. This policy describes information we control as the merchant; Shopify and other providers may also process information under their own notices.

Information We Collect

Information you provide may include your name, email, phone number, billing and shipping addresses, order details, account details, customer service messages, and photographs submitted for a damage claim. Payment providers give us transaction status and limited payment information; we do not receive the complete card number used at checkout.

When you use the store, Shopify and enabled services may collect device and browser information, IP address, cookie identifiers, pages and products viewed, searches, cart and checkout activity, and approximate location derived from an IP address. We may also receive relevant information from payment providers, carriers, fraud-prevention services, and a person who sends you a gift.

How We Use Information

We use information to:

• Process payment, fulfill orders, arrange delivery, and provide order updates.

• Answer questions and handle cancellations, returns, refunds, and damaged-glass claims.

• Secure the store and detect unauthorized or fraudulent activity.

• Maintain required business, tax, accounting, and dispute records.

• Improve store navigation and understand product interest.

• Send marketing or measure advertising where permitted and subject to available choices.

Cookies and Similar Technologies

Necessary technologies support the cart, checkout, security, and privacy choices. Analytics and advertising technologies, if enabled, may measure visits or advertising performance. Available controls are described on the Your Privacy Choices page.

Who Receives Information

We disclose information as needed to Shopify; payment processors; carriers and fulfillment providers; technology, support, security, accounting, and marketing providers; and authorities when required by law. If advertising or analytics tools are enabled, their partners may receive identifiers or browsing activity. We do not sell personal information for money, although some laws may classify certain advertising disclosures as sale or sharing.

Retention and Security

We keep information for as long as reasonably necessary to complete transactions, provide support, meet tax and accounting requirements, prevent fraud, and resolve disputes. We use measures appropriate to the information and rely on our service providers for portions of the store’s security. No internet system is completely secure; do not email full card details or passwords.

Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sale, sharing, or targeted advertising uses. Submit a request through our available privacy tools or email support@windpasturebistro.shop. Legal exceptions may permit or require us to keep some transaction records.

California Privacy Notice

For California residents, information described above may include identifiers, customer and commercial records, internet activity, approximate geolocation, customer-submitted images, and shopping-preference inferences. We use and disclose these categories for the purposes described here. California residents may request applicable access, correction, deletion, and opt-out rights without unlawful discrimination. Where required, we honor a recognized Global Privacy Control signal. We do not knowingly sell or share personal information of consumers under 16.

Children, Changes, and Contact

The store is not directed to children under 13. We may update this policy when our practices or legal duties change and will post the revised effective date. For privacy questions, email support@windpasturebistro.shop or write to Wind Pasture Bistro LLC, Attn Privacy, 3023 Burbank Blvd, Burbank, CA 91505, United States.