Refund policy

Ordinary Returns

Contact support@windpasturebistro.shop within 30 days after delivery to request a change-of-mind return. The glassware must be unused, unwashed, complete, and in its original product packaging, without chips, cracks, stains, odors, or wear. Proof of purchase is required. Opening the outer shipping carton to inspect the item does not by itself make it ineligible.

Personalized or made-to-order glassware received as ordered, gift cards, and items clearly marked final sale before purchase may be excluded from ordinary returns, except where law requires otherwise. These exclusions do not remove rights for an item that arrives damaged, defective, unsafe, or materially different from its description.

Damaged, Defective, or Incorrect Glassware

Email us as soon as practical, preferably within seven days after delivery, with your order number and photographs of the carton, label, packing, and affected item. If photographs are unavailable, explain why so we can consider other reasonable evidence. Do not handle shards with bare hands or return broken glass unless we give safe instructions.

After reviewing the issue, we will offer an appropriate replacement, replacement component, refund, or other legally required remedy. If a matching replacement for a damaged piece in a set is unavailable, we will assess an appropriate refund for the affected item or set.

Return Method and Address

First email support@windpasturebistro.shop with your order number and return reason. We will confirm the request and provide protective packing instructions. For an eligible ordinary return, mail the item using a trackable carrier to:

Wind Pasture Bistro LLC
3023 Burbank Blvd
Burbank, CA 91505
United States

Approval to mail an item does not guarantee a refund if inspection shows that the return conditions were not met.

Return Shipping and Fees

For a change-of-mind return, the customer pays return shipping. We charge no restocking fee. Use protective packing to prevent glasses from striking one another. When we confirm an item was incorrect, defective, or damaged before or during delivery, we will not charge the customer return shipping; we will provide a prepaid label or another reasonable solution if a return is necessary.

Refund Amount, Method, and Timing

We inspect returned items after receipt. An approved ordinary return covers the eligible product price and applicable product tax. Standard outbound shipping is free, so there is no standard shipping charge to refund.

We issue approved refunds to the original payment method and initiate them within five business days after inspection—or within five business days after approval when no return is required. The bank or payment provider may take additional time to post the funds. We will not substitute store credit for a refund owed to the original method unless you choose it and the law permits that choice.

Exchanges and Cancellations

Direct exchanges are not guaranteed because glassware styles and sets may sell out. For a preference change, return the eligible item and place a new order. Contact us immediately to request cancellation before fulfillment; after shipment, the applicable return rules apply.

Refund Contact

Email: support@windpasturebistro.shop
Phone: +1 (570) 504-4623
Return address: Wind Pasture Bistro LLC, 3023 Burbank Blvd, Burbank, CA 91505, United States