Frequently Asked Questions
Do the glasses include wine?
No. Our listings are for empty glassware or drinkware accessories; we do not sell or ship alcoholic beverages. A bottle, beverage, fruit, table setting, or other prop shown in a photograph is not included unless the product description specifically lists it as part of the purchase.
Are the glasses dishwasher safe?
Follow the care instructions on the individual product page and any label included with the product. When instructions are unavailable, hand wash with warm water, mild detergent, and a nonabrasive sponge, then dry with a soft cloth. Do not place glassware in a dishwasher, microwave, freezer, or oven unless the product page expressly approves that use.
Will every piece in a set look identical?
Machine-made sets should be substantially consistent. Handmade or individually finished pieces may show small variations described on the product page. Damage affecting safe use is handled under our Refund Policy.
Can I change or cancel an order?
Email support@windpasturebistro.shop as soon as possible. We will try to make the change before packing begins, but cannot guarantee changes or cancellations after an order enters fulfillment. Once shipped, the Refund Policy applies.
Where do you ship, and what does shipping cost?
We ship from Burbank, California, to United States destinations available at checkout. Standard shipping is free, with no minimum order value. We do not offer international shipping.
When should my order arrive?
Our order cutoff is 6:00 p.m. Pacific Time, Monday through Friday, excluding United States public holidays. Orders received by the cutoff begin processing that business day; later orders begin processing on the next business day. Processing takes 1–3 business days, estimated carrier transit takes 3–5 business days, and total estimated delivery is 4–8 business days from the day processing begins. These are estimates, not guaranteed arrival dates. See our Shipping Policy for details.
What if my glassware arrives damaged?
Photograph the outer carton, shipping label, internal packing, and affected glassware, then email support@windpasturebistro.shop with your order number. Do not handle loose shards with bare hands or mail broken glass back unless we provide safe instructions.
How long do I have to request an ordinary return?
Contact us within 30 days after delivery. For a change-of-mind return, the item must be unused, unwashed, complete, and in its original product packaging. The customer pays return shipping; we charge no restocking fee. Damaged, defective, or incorrect items are handled separately under the Refund Policy.
Do I need an account to contact you?
No. Email support@windpasturebistro.shop with your order number and the email address used at checkout.